FAQs

Where do the tours start?

Our Red Trains are on the road at 8:30 a.m. and run continuous loops along our 24 stops until about 5 p.m. One round trip, from wherever you get on, lasts about 80-90 minutes. Please plan to start your tour by 4:30 p.m to be sure you get back to your starting point.

When do the tours start?

Tours begin when you get on, and end when you get off. If you already have your tickets, hop on at any of our 24 stops. Every 15 or 20 minutes another Red Train will be pulling in. One continuous, fully narrated tour completes the 24-stop loop in about 80-90 minutes.

Where can I buy my tickets?

You can purchase tickets right now online or call (904) 829-6545 between 8:30 a.m. and 5:00 p.m. If you’re already here in town, stop by one of these places:

  • Ripley’s Believe it or Not! Museum
  • Many hotels and Bed & Breakfasts
  • Local restaurants and attractions
  • Several convenient ticket booths in the Downtown area

Where can I park?

FREE Parking is available at our Red Train stops 1, 2, 3, 5, and 18. Our city’s Parking Garage is convenient to stops 4, 5, and 6. We provide a free shuttle service to and from many area hotels, so please ask your concierge or at the front desk.

How often do the trains come by?

The Sightseeing Trains come by every 15 to 20 minutes at each of our 24 locations.

Can I bring my dog?

We do allow small dogs under 15 pounds as long as they do not disturb the tour and of course, service and guide animals certified under ADA guidelines.

Are there any restrictions? What about wheelchairs?

Our Red Trains require our guests to take one step approximately 13” off the ground. Fold-up wheelchairs and collapsible walking aids may be taken on the train, but guests must board under their own power.

What if I miss the beginning of the tour?

There is no beginning or end of a tour. All of our trains stay on the road continuously from 8:30 a.m. until about 5 p.m. One round trip, from wherever you get on, lasts about 80-90 minutes. In order to get a full tour, you must have purchased your tickets by 4:30.

Can I purchase a one day pass?

Yes! We have 1, 3, and 5 day passes available in addition to a number of money saving combo passes.

Does the train go to the lighthouse?

The Red Trains do not cross the Bridge Of Lions, but our FREE Shuttle service does!
Get off at Stop 4 and let us drive you directly to the St. Augustine Lighthouse & Museum and also to the Alligator Farm. The shuttle leaves on the hour from 9:00 am to 3:00 pm.

Does the train go to the Alligator Farm?

The Red Trains do not cross the Bridge Of Lions, but our FREE Shuttle service does!
Get off at Stop 4 and let us drive you directly to the Alligator Farm and also to the St. Augustine Lighthouse & Museum. The shuttle leaves on the hour from 9:00 a.m. to 3:00 p.m.

When is the last shuttle back to the hotel?

  • Our final downtown hotel shuttle leaves Stop 2 at 4:30pm*.
  • Our final Anastasia Island shuttle leaves Stop 4 at 4:00pm*.
  • Our final outlying hotel shuttle leaves Stop 2 at 4:30pm*.

 

*NOTE: schedule subject to change for holidays and special events.

Are the trains enclosed?

The Red Trains are open-air transportation with bench style seating and easy access in and out from both sides of each train.

What happens if it rains?

During inclement weather, our Red Train conductors will provide free ponchos for our guests. Our Red Trains will be pulled off the roads and will be directed to the safest location should extreme and dangerous weather conditions arise.

What else do I get with my ticket?

Each guest can enjoy a round at our Bay Front Mini Golf Course at Stop 17 for only $1 with a valid train pass, free shuttles to and from local hotels and campgrounds, and the free Anastasia Island shuttle to the Lighthouse and Alligator Farm. Also, be sure to pick up one of our Sightseeing Maps. You will find a list of shops and restaurants that offer discounts to RED Train riders with a Train sticker or valid Train ticket. You also receive a FREE GIFT!

Do the trains run at night?

No. Red Train tours end at approximately 5:00 p.m., BUT between June 8th and August 15th we’ll be offering Sunset Tours that begin at 6:00pm and end at 7:30pm. During the holiday season, we conduct the Big Red Christmas Train Tours in harmony with the famous St. Augustine “Nights Of Lights” celebration.

What does 'original' tour mean?

The Red Trains were our city’s first motorized sightseeing tour, established in 1953.

What about discounts?

Active military and immediate family members receive a 50% discount with current I.D. We have many other discounts and packages available. Click here for details.

What if I'm only riding for one day?

ALL of our tickets are valid for 3 consecutive days from date of purchase.

Are the trains and the trolleys the same?

Certainly not. Here’s why:

  • Our Red Trains are St. Augustine’s original tour and have been operating since 1953.
  • Our Red Trains sit lower to the ground, allowing for easier on-off access.
  • Our Red Trains visit more locations (24 stops vs. 22)
  • Our Red Trains stop directly at the City Plaza and Ripley’s Believe It Or Not!
  • Our Red Trains travel down the brick-paved Aviles Street (Stop 15), the oldest street in the Nation’s Oldest City… the trolleys can’t fit.

How long is the tour if we do not get off?

Approximately 80-90 minutes. There really IS no beginning or end of a tour. All of our trains stay on the road continuously from 8:30 a.m. until about 5 p.m. One round trip, from wherever you get on, lasts about 80-90 minutes.

What if we need a bathroom break?

Most of our 24 stops have public restroom facilities within a short walk. Return to your Red Train stop and another train will be by in about 15-20 minutes to pick you up and continue the tour.

What if I'm hungry and want to find a place to eat?

Many of the Red Train stops are within a short walk to dining establishments, especially Historic St. George Street, stop 5 and 7. Don’t hesitate to ask your Train conductor or check our tour map now so you can make a plan for lunch. Return to your Red Train stop afterwards and another train will be by in 15-20 minutes to pick you up and continue your tour.

Can I eat on board the train?

Our Red Train conductor might get jealous, but he won’t get between you and your munchies! We do, however, ask all of our guests to be courteous, clean, and mindful of the safety and comfort of others.