FAQ

How long does it take to tour the attraction?

Our attractions are self-guided, allowing you to walk through at your own pace. Everyone’s experience is different. You can enjoy the attraction leisurely or embark on a quick tour. Stay for as long or as little as you like!

What distinguishes a child ticket from an adult ticket?

Children are considered to be guests between 80 centimeters and 1.40 meters in height. Children under 80 centimeters tall enter free of charge. Adults are guests 1.40 meters in height or above. 

Do you offer refunds?

Tickets are valid for one year from date of purchase, and reservations are not required. We do not offer refunds.

What forms of payment do you accept?

We accept cash, Traveler's Cheques, American Express, Mastercard, and Visa.

Do I need to make a reservation or book a time slot?

Reservations are not required. Tickets are valid for one year from date of purchase.

What procedures do you have in place to minimize the spread of illness among guests?

We take thorough steps to keep our attractions safe and promote a healthy environment. To protect our guests and associates, and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive training on maintaining a safe and hygienic workplace and environment for our guests.

  • Appropriate personal protective clothing for those who are assigned cleaning duties.

  • Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported.

  • Quick response to spills, trash, and other situations.

  • Daily sanitation procedures for everything, including bathrooms, faucets and sinks, benches, and trash cans.

We trust you to make your own choice as to whether you want to wear a face mask and ask that you respect the choices of our other guests.

We closely monitor local, state, and national public health authorities, and take their guidance when additional preventive measures are needed. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Ripley’s Attractions, you voluntarily assume all risks related to exposure to COVID-19. 

We’re committed to creating accessible adventures

We foster accessibility for all visitors, and remove barriers to participation for guests with disabilities. Our team is trained to accommodate guests with different abilities, and our attraction was built with accessibility in mind. Ramps, wider corridors, and elevators are intended to help guests navigate the space more easily.

Wheelchairs

Our attractions are wheelchair accessible.

Service Animals

We accommodate service animals.