FAQ
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FAQ

FAQ

What forms of payment do you accept?

We accept cash, debit, Visa, Mastercard, American Express, and Discover.

Do you offer any discounts?

We offer 30% off for active military, veterans, and their immediate family (spouses and children).

CAA/AAA members receive 10% off single admission.

Local residents receive 25% off.

We also offer discounts for Ripley’s Aquarium of Canada Annual Passholders and Great Wolf Lodge guests.

To receive the discount, please mention the savings upon arrival and show proper ID. This discount is only available at the ticket counter and cannot be purchased online.

You can find our best pricing online! Limited-time offers and promotions are shared via our mailing list.

What is the Ontario Staycation Tax Credit?

With the Ontario Staycation Tax Credit, Ontario residents can get up to 20% back on eligible accommodation expenses — providing locals the perfect opportunity to visit (and revisit) Niagara Falls. Without having to travel far, an Ontario staycation gives you and your family a chance to enjoy the sights, attractions, and hidden gems in your own backyard!

Learn more by visiting the Niagara Falls Canada Website .

Do I have to print my tickets?

No, tickets do not need to be printed. You'll be able to retrieve your tickets directly from your phone once you receive them in your email.

How long does it take to tour the attractions?

Our attractions are self-guided, allowing you to walk through at your own pace. Everyone’s experience is different. You can enjoy the attraction leisurely or embark on a quick tour. Stay for as long or as little as you like!

What procedures do you have in place to minimize the spread of illness among guests?

We take thorough steps to keep our attractions safe and promote a healthy environment. To protect our guests and associates, and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:

  • Extensive training on maintaining a safe and hygienic workplace and environment for our guests.

  • Appropriate personal protective clothing for those who are assigned cleaning duties.

  • Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported.

  • Quick response to spills, trash, and other situations.

  • Daily sanitation procedures for everything, including bathrooms, faucets and sinks, benches, and trash cans.

We trust you to make your own choice as to whether you want to wear a face mask and ask that you respect the choices of our other guests.

We closely monitor local, state, and national public health authorities, and take their guidance when additional preventive measures are needed. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Ripley’s attractions, you voluntarily assume all risks related to exposure to COVID-19.

We’re committed to creating accessible adventures

We foster accessibility for all visitors, and remove barriers to participation for guests with disabilities. Our team is trained to accommodate guests with different abilities, and our attraction was built with accessibility in mind. Ramps, wider corridors, and elevators are intended to help guests navigate the space more easily. Our restrooms are also accessible, equipped with hand rails and grab bars.

Wheelchairs

All of our attractions are AODA compliant.

Access 2 Entertainment

Ripley’s Niagara Falls is a member of the Access 2 Entertainment program administered by Easter Seals Canada. A support person accompanying a guest with disabilities will be allowed to stay with the guest at all times and will be provided with free admission. Guests with disabilities receive 50% off admission. See Guest Services upon arrival to receive the complimentary support tickets.

Service Animals

Guide dogs for the blind, service dogs (as defined in the AODA) for people with disabilities and working service dogs in training are permitted inside the attraction. Pets are not allowed. Emotional support animals are not permitted.