FAQ
What forms of payment do you accept?
We accept cash, debit, Visa, Mastercard, American Express, and Discover.
Do you offer any discounts?
We offer 20% off for active military and veterans, and their immediate family (spouses and children) on our First Class Pass ticket.
We offer 20% off for first responders and their immediate family (spouses and children) on our First Class Pass ticket.
To receive the discount please mention the savings upon arrival and show proper ID. This discount is only available at the ticket counter and cannot be purchased online.
What procedures do you have in place to minimize the spread of illness among guests?
We take thorough steps to keep our attractions safe and promote a healthy environment. To protect our guests and associates, and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:
Extensive training on maintaining a safe and hygienic workplace and environment for our guests.
Appropriate personal protective clothing for those who are assigned cleaning duties.
Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported.
Quick response to spills, trash, and other situations.
Daily sanitation procedures for everything, including bathrooms, faucets and sinks, benches, and trash cans.
We trust you to make your own choice as to whether you want to wear a face mask and ask that you respect the choices of our other guests.
We closely monitor local, state, and national public health authorities, and take their guidance when additional preventive measures are needed. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Ripley’s Attractions, you voluntarily assume all risks related to exposure to COVID-19.
Do I have to print my tickets?
No, tickets do not need to be printed. You'll be able to retrieve your tickets directly from your phone once you receive them in your email. Skip the line and go directly to the turnstile to scan your tickets and enter the attraction!
Do I need to make a reservation or book a time slot?
Reservations are not required. Tickets are valid for one year from date of purchase.
We’re committed to creating accessible adventures
We foster accessibility for all visitors, and remove barriers to participation for guests with disabilities. Our team is trained to accommodate guests with different abilities, and our attraction was built with accessibility in mind. Wider corridors and elevators are intended to help guests navigate the space more easily. Our restrooms are also accessible, equipped with hand rails and grab bars.
Wheelchairs
All of our attractions are wheelchair accessible and ADA compliant.
Service Animals
Guide dogs for the blind, service dogs (as defined in the ADA) for people with disabilities and working service dogs in training are permitted inside the attraction. Pets are not allowed. Emotional support animals are not permitted.