FAQ
What forms of payment do you accept?
We accept cash, Apple Pay, American Express, Discover, Mastercard, and Visa.
Do you offer any discounts?
We offer 25% off our 4-Way Combo tickets for active military, veterans, and first responders. Their immediate family (spouses and children) receive 20% off. AAA members receive $2 off adult tickets and $1 off child tickets. To receive the discount please mention the savings upon arrival and show proper ID. This discount is only available at the ticket counter and cannot be purchased online. You can find our best pricing online! Limited-time offers and promotions are shared via our mailing list.
Do I have to print my tickets?
No, tickets do not need to be printed. You'll be able to retrieve your tickets directly from your phone once you receive them in your email.
What procedures do you have in place to minimize the spread of illness among guests?
We take thorough steps to keep our attractions safe and promote a healthy environment. To protect our guests and associates, and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:
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Extensive training on maintaining a safe and hygienic workplace and environment for our guests.
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Appropriate personal protective clothing for those who are assigned cleaning duties.
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Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported.
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Quick response to spills, trash, and other situations.
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Daily sanitation procedures for everything, including bathrooms, faucets and sinks, benches, and trash cans.
We trust you to make your own choice as to whether you want to wear a face mask and ask that you respect the choices of our other guests.
We closely monitor local, state, and national public health authorities, and take their guidance when additional preventive measures are needed. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Ripley’s attractions, you voluntarily assume all risks related to exposure to COVID-19.
We’re committed to creating accessible adventures
We foster accessibility for all visitors, and remove barriers to participation for guests with disabilities. Our team is trained to accommodate guests with different abilities, and our attraction was built with accessibility in mind. Ramps, wider corridors, and elevators are intended to help guests navigate the space more easily. Our restrooms are also accessible, equipped with hand rails and grab bars.
Wheelchairs
All of our attractions are wheelchair accessible and ADA compliant, but we do not offer rental wheelchairs.
Do you offer assistance for guests who have sensory processing needs?
Ripley’s San Antonio attractions have partnered with KultureCity® to enhance our ability to assist and accommodate guests with sensory needs. Our goal is to provide an inclusive experience for all guests during all events. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing needs by supplying our staff with annual training and by offering the resources and accommodations below to our guests. Click here to learn more.
Service Animals
Guide dogs for the blind, service dogs (as defined in the ADA) for people with disabilities and working service dogs in training are permitted inside the attraction. Pets are not allowed. Emotional support animals are not permitted.
What is the difference between being Sensory Inclusive and sensory friendly?
Sensory friendly is where the location has removed many of the overwhelming stimuli – noises, smells, lights and even crowds – for a set period of time. Being Sensory Inclusive creates daily accessibility with training, tools, and other modifications that do not remove the overwhelming stimuli, they help the guest cope with this potential sensory over stimulation or under stimulation better, ensuring an accepting and inclusive experience for all. Click here to learn more.