FAQ

What forms of payment do you accept?

We accept cash, debit, Visa, Mastercard, American Express, and Discover.

Do I need to make a reservation or book a timeslot?

Yes, Red Train tours must be reserved. You need to reserve your tour online, and tickets must be redeemed at the date and time reserved.

Where do tours start and stop?

Tours depart hourly from Ripley’s Believe It or Not! at 19 San Marco Avenue. Hop on the all-new Red Express and take in the sights and charm of the Nation’s Oldest City. This fully narrated one-hour tour guides visitors around more than 100 points of historical interest. At the end of your tour, you disembark at Ripley’s Believe It or Not!

Are the trains enclosed?

Our Red Trains are open-air vehicles with bench-style seating and easy access in and out from both sides of the train.

Are Red Trains and Trolleys the same?

No, there are several key differences. Ripley’s Red Trains sit lower to the ground than the trolleys, allowing for easier on-off access. They are also more nimble and can travel down Aviles Street, the oldest street in St. Augustine. Additionally, the trolleys offer all-day passes, while Ripley’s Red Train Tours are a roundtrip, 60-minute narrated tour, focusing on the sites and our city’s history.

Can I eat on board?

Yes! However, we do ask our guests to be courteous, clean, and mindful of the safety and comfort of others.

Do I have to print my tickets?

No, tickets do not need to be printed. All Red Train Tours begin and end at Ripley’s Believe It or Not! at 19 San Marco Avenue.

Please arrive at least 15 minutes prior to your scheduled tour time. If you have your email confirmation readily available, you will not need to pick up tickets; just check in with your driver and show your confirmation email upon arrival.

If you do not have your confirmation email, please visit our gift shop, and one of our team members will print your tickets. Tours will depart promptly at your scheduled time.

Do you offer any discounts?

We offer 30% discounts for active military and veterans and their immediate family (spouses and children). To receive the discount, please mention the savings upon arrival and show proper ID. This discount is only available at the ticket counter and cannot be purchased online.
Ripley’s loves locals and is proud to provide a 50% discount for St. John’s County residents. To redeem, simply bring your ID and purchase your discounted tickets at the door.
Seniors over the age of 55 receive BOGO tickets — buy one ticket to any St. Augustine Ripley’s Attraction and receive a second ticket for 50% off. To redeem, simply bring your ID and purchase your discounted tickets at the door.

Local resident, senior, and military discounts are not valid for the Haunted Castle Investigation.

Where do I check in for my tour?

All Red Train Tours begin and end at Ripley’s Believe It or Not! at 19 San Marco Avenue. Please arrive at least 15 minutes prior to your scheduled tour time.

If you have your email confirmation readily available, you will not need to pick up tickets; just check in with your driver and show your confirmation email upon arrival.

If you do not have your confirmation email, please visit our gift shop and one of our team members will print your tickets. Tours will depart promptly at your scheduled time.

What happens if it rains?

In the event of rain, we will give you a complimentary rain poncho. In the event that the weather is too severe for us to operate, we will gladly refund your tickets or reschedule you for another time.

Can I bring my dog?

Yes, we are proud to be pet friendly!

What procedures do you have in place to minimize the spread of illness among guests?

We take thorough steps to keep our attractions safe and promote a healthy environment. To protect our guests and associates, and prevent the spread of illness, we employ rigorous sanitation standards and robust cleaning procedures, including:

Extensive training on maintaining a safe and hygienic workplace and environment for our guests.

Appropriate personal protective clothing for those who are assigned cleaning duties.

Procedures for cleaning and disinfection of areas throughout the day and where illness has been suspected or reported.

Quick response to spills, trash, and other situations.

Daily sanitation procedures for everything, including bathrooms, faucets and sinks, benches, and trash cans.

We trust you to make your own choice as to whether you want to wear a face mask and ask that you respect the choices of our other guests.

We closely monitor local, state, and national public health authorities, and take their guidance when additional preventive measures are needed. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Ripley’s Attractions, you voluntarily assume all risks related to exposure to COVID-19.

We’re committed to creating accessible adventures

We foster accessibility for all visitors, and remove barriers to participation for guests with disabilities. Our team is trained to accommodate guests with different abilities, and our attraction was built with accessibility in mind. Ramps, wider corridors, and elevators are intended to help guests navigate the space more easily. Our restrooms are also accessible, equipped with hand rails and grab bars.

Wheelchairs

Ripley’s does not have a public elevator, but we do have a lift that can assist guests that need help in getting between floors. Please let our attendant know if you need to utilize the lift.

The Red Trains have wheelchair and stroller parking available for guests who can transfer. All drivers carry specially made steps with handrails for those who need assistance boarding. If you have someone in your party that cannot transfer, please call 904-824-1606 for available accommodations.

Service Animals

We accomodate service animals.