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FAQs

Do I need to make a reservation?

Ripley’s Believe It or Not! and Bayfront Mini Golf tickets are valid for one year from date of purchase and reservations are not required.

Red Train, Haunted Castle Investigation, and Hair-Raising History Tours must be reserved. You need reserve your tour online, and tickets must be redeemed at the date and time reserved.

Click here to reserve your tour!

Is parking available?

Ripley’s Believe It or Not! Odditorium located at 19 San Marco Avenue has a large lot that is free for our guest on a first come, first serve basis.

Where can I purchase tickets?

Red Train, Haunted Castle Investigation, and Hair-Raising History Tours must be reserved online.

Ripley’s Believe It or Not! and Bayfront Mini Golf tickets can be purchased online or at our ticket counter at Ripley’s Believe It or Not! Odditorium located at 19 San Marco Avenue.

Click here to buy your tickets!

I purchased my tickets online. Where do I pick up my tickets?

Ripley’s St. Augustine offers five exciting Attractions. Please follow the instructions below to redeem tickets for the experience you purchased.

RIPLEY’S ODDITORIUM: You must present your confirmation email at the ticket counter at Ripley’s Believe It or Not! at 19 San Marco Avenue to redeem your tickets.

RED TRAINS: All Red Train Tours begin and end at Ripley’s Believe It or Not! at 19 San Marco Avenue. Please arrive at least 15 minutes prior to your scheduled tour time. If you have your email confirmation readily available, you will not need to pick up tickets; just check in with your driver and show your confirmation email upon arrival. If you do not have your confirmation email, please visit our gift shop and one of our team members will print your tickets. Tours will depart promptly at your scheduled time.

HAUNTED CASTLE INVESTIGATION & HAIR-RAISING HISTORY TRAIN TOUR: Please check in at our Ghost Parlor at 19 San Marco Avenue. There will be signs directing you to the entrance. Please arrive at least 15 minutes prior to your scheduled tour time. You will not need to pick up your tickets; just check in at the Ghost Parlor upon arrival. Tours will start promptly at your scheduled time.

BAYFRONT MINI GOLF: You must present your email confirmation at the ticket counter at Ripley’s Bayfront Mini Golf at 111 Avenida Menendez Street to redeem your tickets.

What is your refund policy?

There is a 24-hour cancellation policy on Red Train, Haunted Castle Investigation, and Hair-Raising History Tours. For a full a refund, you must cancel at least 24 hours prior to your scheduled tour time.

Ripley’s Believe It or Not! and Bayfront Mini Golf tickets can be refunded by filling out our refund request form.

Click here to request a refund.

Do you offer any discounts?

We offer 30% off for active military, veterans, and their immediate family (spouses and children). To receive the discount please mention the savings upon arrival and show proper ID. This discount is only available at the ticket counter and cannot be purchased online.

Ripley’s loves locals and is proud to provide a 50% discount for St. John’s County residents. Seniors over the age of 55 can also receive BOGO tickets—buy one ticket to any St. Augustine Ripley’s Attraction and receive a second ticket for 50% off. To redeem either offer, simply bring your ID and purchase your discounted tickets at the door.

Local resident, senior, and military discounts are not valid for the Haunted Castle Investigation tour.

Do you offer group rates?

We offer group rates for corporate gatherings, special rates for birthday parties and groups of 20 or more, school tours, and weddings.

Please visit our groups page for more information.

Can I schedule a school tour?

Yes, group rates are available for both our Red Train Tours and the Ripley’s Believe It or Not! museum. We also offer a special bundle deal for both Attractions! Train Tours take your students on a fully narrated, historical journey through the city. The museum allows them to discover incredible people, rare objects, and unique cultures from around the world on a self-guided tour. Whether you choose one Attraction or both, this is not your average field trip!

Click here to inquire for reservations and rates.

What forms of payment do you accept?

We accept cash, American Express, Discover, Mastercard, and Visa. (No personal checks.)

May I take pictures?

Yes, we encourage both photos and videos to record your visit to our Attractions. Please share your experience with us on social media! Be sure to tag us @RipleysBelieveItorNot on Instagram and @SaintAugustineRipleys on Facebook.

See More FAQs

Visit Us

Address image tag

Ripley’s Believe It or Not, Train Tours, & Ghost Parlor

19 San Marco Avenue, St. Augustine, FL 32084

Ripley’s Bayfront Mini Golf

111 Avenida Menendez, St. Augustine, FL 32084

Hours image tag

Ripley’s Believe It or Not! Odditorium

DAILY: 9:00 a.m. to 5:00 p.m.

Bayfront Mini Golf

DAILY: 10:00 a.m. to 8:00 p.m.

Ripley’s Red Train Tours

DAILY: Tours start 9:30 a.m. You must reserve your tour online.

Ripley’s Haunted Castle Investigation

DAILY: Tours start at 7:00 p.m. You must reserve your tour online.

Hair-Raising History Train Tour

Tours start at 7:00 p.m. on select dates. You must reserve your tour online. Please check our calendar for availability and booking.

Question image tag

Questions? You can give us a call, send us an email, or drop us a line in the form below.

(904) 824-1606

staugustine@ripleys.com

Plan Your Visit
Sending

Visit Us

Address image tag

Ripley’s Believe It or Not, Train Tours, & Ghost Parlor

19 San Marco Avenue St. Augustine, FL 32084

Ripley’s Bayfront Mini Golf

111 Avenida Menendez, St. Augustine, FL 32084

Hours image tag

Ripley’s Believe It or Not! Odditorium

DAILY: 9:00 a.m. to 5:00 p.m.

Bayfront Mini Golf

DAILY: 10:00 a.m. to 8:00 p.m.

Ripley’s Red Train Tours

DAILY: Tours start 9:30 a.m. You must reserve your tour online.

Ripley’s Haunted Castle Investigation

DAILY: Tours start at 7:00 p.m. – You must reserve your tour online.

Hair-Raising History Train Tour

Tours start at 7:00 p.m. on select dates. You must reserve your tour online. Please check our calendar for availability and booking.

Question image tag

Questions? You can give us a call, send us an email, or drop us a line in the form below.

904-824-1606

staugustine@ripleys.com

Plan Your Visit
Sending

FAQs

Do I need to make a reservation?

Ripley’s Believe It or Not! and Bayfront Mini Golf tickets are valid for one year from date of purchase and reservations are not required.

Red Train, Haunted Castle Investigation, and Hair-Raising History Tours must be reserved. You need reserve your tour online, and tickets must be redeemed at the date and time reserved.

Click here to reserve your tour!

Is parking available?

Ripley’s Believe It or Not! Odditorium located at 19 San Marco Avenue has a large lot that is free for our guest on a first come, first serve basis.

Where can I purchase tickets?

Red Train, Haunted Castle Investigation, and Hair-Raising History Tours must be reserved online.

Ripley’s Believe It or Not! and Bayfront Mini Golf tickets can be purchased online or at our ticket counter at Ripley’s Believe It or Not! Odditorium located at 19 San Marco Avenue.

Click here to buy your tickets!

I purchased my tickets online. Where do I pick up my tickets?

Ripley’s St. Augustine offers five exciting Attractions. Please follow the instructions below to redeem tickets for the experience you purchased.

RIPLEY’S ODDITORIUM: You must present your confirmation email at the ticket counter at Ripley’s Believe It or Not! at 19 San Marco Avenue to redeem your tickets.

RED TRAINS: All Red Train Tours begin and end at Ripley’s Believe It or Not! at 19 San Marco Avenue. Please arrive at least 15 minutes prior to your scheduled tour time. If you have your email confirmation readily available, you will not need to pick up tickets; just check in with your driver and show your confirmation email upon arrival. If you do not have your confirmation email, please visit our gift shop and one of our team members will print your tickets. Tours will depart promptly at your scheduled time.

HAUNTED CASTLE INVESTIGATION & HAIR-RAISING HISTORY TRAIN TOUR: Please check in at our Ghost Parlor at 19 San Marco Avenue. There will be signs directing you to the entrance. Please arrive at least 15 minutes prior to your scheduled tour time. You will not need to pick up your tickets; just check in at the Ghost Parlor upon arrival. Tours will start promptly at your scheduled time.

BAYFRONT MINI GOLF: You must present your email confirmation at the ticket counter at Ripley’s Bayfront Mini Golf at 111 Avenida Menendez Street to redeem your tickets.

What is your refund policy?

There is a 24-hour cancellation policy on Red Train, Haunted Castle Investigation, and Hair-Raising History Tours. For a full a refund, you must cancel at least 24 hours prior to your scheduled tour time.

Ripley’s Believe It or Not! and Bayfront Mini Golf tickets can be refunded by filling out our refund request form.

Click here to request a refund.

Do you offer any discounts?

We offer 30% off for active military, veterans, and their immediate family (spouses and children). To receive the discount please mention the savings upon arrival and show proper ID. This discount is only available at the ticket counter and cannot be purchased online.

Ripley’s loves locals and is proud to provide a 50% discount for St. John’s County residents. Seniors over the age of 55 can also receive BOGO tickets—buy one ticket to any St. Augustine Ripley’s Attraction and receive a second ticket for 50% off. To redeem either offer, simply bring your ID and purchase your discounted tickets at the door.

Local resident, senior, and military discounts are not valid for the Haunted Castle Investigation tour.

Do you offer group rates?

We offer group rates for corporate gatherings, special rates for birthday parties and groups of 20 or more, school tours, and weddings.

Please visit our groups page for more information.

Can I schedule a school tour?

Yes, group rates are available for both our Red Train Tours and the Ripley’s Believe It or Not! museum. We also offer a special bundle deal for both Attractions! Train Tours take your students on a fully narrated, historical journey through the city. The museum allows them to discover incredible people, rare objects, and unique cultures from around the world on a self-guided tour. Whether you choose one Attraction or both, this is not your average field trip!

Click here to inquire for reservations and rates.

What forms of payment do you accept?

We accept cash, American Express, Discover, Mastercard, and Visa. (No personal checks.)

May I take pictures?

Yes, we encourage both photos and videos to record your visit to our Attractions. Please share your experience with us on social media! Be sure to tag us @RipleysBelieveItorNot on Instagram and @SaintAugustineRipleys on Facebook.

RIPLEY’S ODDITORIUM FAQs

What can I find inside?

Venturing through 14 themed galleries, adults and children alike will become immersed in artifacts, incredible art, animal oddities, pop culture memorabilia, interactive games, and stories of people and places that are incredibly hard to believe, but undeniably true. This is your chance to experience the only place in St. Augustine where you can come face to face with a genuine shrunken head, encounter extraordinary people, and do a double take of animal oddities!

How long does it take to tour the Odditorium?

The Odditorium is self-guided, allowing you to walk through at your own pace. Everyone’s experience is different, but we recommend planning 1–2 hours for your visit. You can enjoy the Attraction leisurely or embark on a quick tour. Stay for as long or as little as you like!

Is the Odditorium wheelchair accessible?

Yes, our Attractions are ADA compliant.

RED TRAIN FAQs

Where do tours start and stop?

Tours depart hourly from Ripley’s Believe It or Not! at 19 San Marco Avenue. Hop on the all-new Red Express and take in the sights and charm of the Nation’s Oldest City. This fully narrated one-hour tour guides visitors around more than 100 points of historical interest. At the end of your tour, you disembark at Ripley’s Believe It or Not!

Where do I check in for my tour?

All Red Train Tours begin and end at Ripley’s Believe It or Not! at 19 San Marco Avenue. Please arrive at least 15 minutes prior to your scheduled tour time.

If you have your email confirmation readily available, you will not need to pick up tickets; just check in with your driver and show your confirmation email upon arrival.

If you do not have your confirmation email, please visit our gift shop and one of our team members will print your tickets. Tours will depart promptly at your scheduled time.

Are there any restrictions?

Ripley’s Red Train Tours require our guests to take one step approximately 13 inches off the ground. Fold-up wheelchairs and collapsible walking aids may be taken on the train, but guests must board under their own power.

Are the trains enclosed?

Our Red Trains are open-air vehicles with bench-style seating and easy access in and out from both sides of the train.

What happens if it rains?

During inclement weather, our Red Train conductors will provide free ponchos to guests. In the event of extreme weather conditions, trains may be directed to the nearest shelter and remain there until it passes.

Are the Red Trains and Trolleys the same?

No, there are several key differences. Ripley’s Red Trains sit lower to the ground than the trolleys, allowing for easier on-off access. They are also more nimble and can travel down Aviles Street, the oldest street in St. Augustine. Additionally, the trolleys offer all-day passes, while Ripley’s Red Train Tours are a roundtrip, 60-minute narrated tour, focusing on the sites and our city’s history.

Can I bring my dog?

Yes, we are proud to be pet friendly!

Can I eat on board?

Yes! However, we do ask our guests to be courteous, clean, and mindful of the safety and comfort of others.

HAUNTS & HISTORY FAQs

Where and when do I check in for my tour?

The Haunted Castle Investigation and Hair-Raising History Train Tour begin at Ripley’s Believe It or Not! at 19 San Marco Avenue. Follow the signs to check in at the Ghost Parlor at least 15 minutes prior to your tour time. Tours will start promptly at the scheduled time.

Is there an age limit?

Yes. Due to the scary nature of the Haunted Castle Investigation, guests must be at least 12 years old to participate. The Hair-Raising History Tour covers adult themes and is only for guests ages 18 and up.

Do I need to bring my own ghost-hunting equipment?

No. Ripley’s Haunted Castle Investigation will provide you with state-of-the-art ghost-hunting equipment such as infrared thermometers, laser grids, thermal imaging cameras, spirit boxes, EVP recorders, and much more! And don’t worry, we will show you how to use them!

Will I see paranormal activity?

While we cannot guarantee that you will see paranormal activity, there is usually some on almost every tour. Even if you don’t see something with the naked eye, you may be surprised what you find when you go home and look at your photos!

Why is the building considered haunted?

Before our building was Ripley’s Believe It or Not! Odditorium, it was known as Castle Warden. Built in 1887, Castle Warden was the winter home of William G. Warden, a business partner of John D. Rockefeller and Henry Flagler. In 1941, the castle was remodeled as a hotel and hosted many prominent visitors, including Robert Ripley!

During the time Castle Warden was a hotel, many guests claimed to experience paranormal events. We suggest you book a Ripley’s Haunted Castle Investigation tour to learn more about the haunted history of Castle Warden!

I took a tour and had a paranormal experience! Where can I share my photos or story?

We encourage you to share your experience and any evidence of paranormal activity on social media! Be sure to tag us @RipleysBelieveItorNot on Instagram and @SaintAugustineRipleys on Facebook.

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